Refund policy

Returns and Refunds

At SAP CHAP, we are proud to be CUSTOMER-CENTRIC and stand behind the quality of our products. While we cannot accept returns of used items due to the nature of our skincare products, we want you to shop with confidence:

  • 30-Day Guarantee: If you are not fully satisfied with your purchase within 30 days of your shipment date, we’ll issue a full refund.

  • Damaged Items: If your package arrives intact, but the contents are damaged, please contact us, and we’ll promptly send a replacement.

  • Damaged Packaging: If the packaging is damaged during transit and the products are affected, reach out to us so we can replace your items and work to improve our shipping practices.

  • Bulk Orders: If you have ordered a bulk order, please contact us directly so we can assist you with your concerns.

What to Do with Unused or Used Products

  • Unused Products: If you no longer have a use for your unused product, share the love! Give the product as a gift to a friend or family member who would enjoy luxuriously soft feet and hands.

  • Used Products: If the product has been opened and cannot be gifted, please dispose of it responsibly.

Contact Us

If you have any questions, concerns, or need assistance, our team is here to help. Contact us online, and we’ll get back to you as soon as possible.

Thank you for choosing SAP CHAP. We are excited to be part of your skincare journey!