Shipping & Returns
Shipping & Return's
At SAP CHAP, we take your skincare seriously and are here to ensure you have the best possible experience. Below, you’ll find answers to our most frequently asked questions about shipping and returns.
U.S. Shipping
We are thrilled to offer FREE standard shipping on orders of $20 USD or more. All shipping costs will be calculated during checkout. Please allow 3-5 business days for your shipment to process. You will receive an email containing your shipping information within that same timeline.
The 48 contiguous states will receive a tracking number. Depending on the shipping method you choose for all other shipping locations, you may or may not receive a shipping number. If you have any questions, please contact us.
It has been our experience that USPS standard shipping times are about 7 business days.
Canada Shipping
We also ship to all Canadian provinces, and we are thrilled to offer FREE standard shipping on orders of $50CAD or more. Shipping will be calculated in the checkout.
We aim to process and ship your order as quickly as possible so you can enjoy your SAP CHAP products without delay. Please allow 3-5 business days for your shipment to process. You will receive an email containing your shipping information within that same timeline.
Depending on the shipping method you choose, you may or may not receive a shipping number. If you have any questions, please contact us.
Canada Post typically takes 10-20 business days depending on the province. These are estimates, as we cannot control transportation issues, strikes, or other unforeseen events.
However, rest assured that we will explore alternative shipping methods to ensure you receive your products promptly and be given the best rates possible.
Returns and Refunds
At SAP CHAP, we are proud to be CUSTOMER-CENTRIC and stand behind the quality of our products. While we cannot accept returns of used items due to the nature of our skincare products, we want you to shop with confidence:
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30-Day Guarantee: If you are not fully satisfied with your purchase within 30 days of your shipment date, we’ll issue a full refund.
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Damaged Items: If your package arrives intact, but the contents are damaged, please contact us, and we’ll promptly send a replacement.
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Damaged Packaging: If the packaging is damaged during transit and the products are affected, reach out to us so we can replace your items and work to improve our shipping practices.
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Bulk Orders: If you have ordered a bulk order, please contact us directly so we can assist you with your concerns.
What to Do with Unused or Used Products
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Unused Products: If you no longer have a use for your unused product, share the love! Give the product as a gift to a friend or family member who would enjoy luxuriously soft feet and hands.
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Used Products: If the product has been opened and cannot be gifted, please dispose of it responsibly.
Contact Us
If you have any questions, concerns, or need assistance, our team is here to help. Contact us online, and we’ll get back to you as soon as possible.
Thank you for choosing SAP CHAP. We are excited to be part of your skincare journey!
Chel has crafted an amazing product here. Not only is the cream extremely effective against my eczema, Chel is a business owner that goes above and beyond to take care of her clients. She has offered above and beyond product quality and service to me in my health journey.
I have struggled with Eczema my whole life and tried everything from steroid creams to natural products like shea butter and coconut oil. Though this cream has both of these ingredients, there is something magical about this blend with pine sap resin! It has brought instant itch relief and has helped my skin retain moisture, healing cracks and dry scaly skin! Love this product and all the wholesome, natural ingredients that are bringing relief and healing to my skin!
We originally bought sap chap for dry and cracked feet. It worked amazing! So we got curious about how it would work for other skin ailments. So I tried it on the red dry skin on my face, and on my 3 year old’s face. The next day it was clear. We then started using it for our 8 week old’s baby acne once again it cleared up. Our latest experiment was on the babies cradle cap. I massaged the sap chap on her scalp to work it into her skin under the hair. Then took a fine comb and gently ran the comb through her hair. I’m excited to report the cradle cap lifted beautifully and our little baby fell asleep while I combed her hair. To say we are obsessed in an understatement!
After months of treating a progressively worsening patch of eczema, I've finally found a product that not only offers instant relief but is actually clearing/healing my skin. 3 days in and this previously cracked, rough, itchy patch is virtually gone. I'm thrilled!!
I use sap chap for everything from a rash on my babies, butt to the main ingredient in my face, scrub and moisturizer! I use the Chapstick regularly and it’s great but my favorite product is the cream. Feet hands, patches of eczema baby rash moisturizer for my face and body and also a really great make up remover.
Let customers speak for us
from 15 reviewsChel has crafted an amazing product here. Not only is the cream extremely effective against my eczema, Chel is a business owner that goes above and beyond to take care of her clients. She has offered above and beyond product quality and service to me in my health journey.

I have struggled with Eczema my whole life and tried everything from steroid creams to natural products like shea butter and coconut oil. Though this cream has both of these ingredients, there is something magical about this blend with pine sap resin! It has brought instant itch relief and has helped my skin retain moisture, healing cracks and dry scaly skin! Love this product and all the wholesome, natural ingredients that are bringing relief and healing to my skin!

We originally bought sap chap for dry and cracked feet. It worked amazing! So we got curious about how it would work for other skin ailments. So I tried it on the red dry skin on my face, and on my 3 year old’s face. The next day it was clear. We then started using it for our 8 week old’s baby acne once again it cleared up. Our latest experiment was on the babies cradle cap. I massaged the sap chap on her scalp to work it into her skin under the hair. Then took a fine comb and gently ran the comb through her hair. I’m excited to report the cradle cap lifted beautifully and our little baby fell asleep while I combed her hair. To say we are obsessed in an understatement!

After months of treating a progressively worsening patch of eczema, I've finally found a product that not only offers instant relief but is actually clearing/healing my skin. 3 days in and this previously cracked, rough, itchy patch is virtually gone. I'm thrilled!!

I have been using Sap Chap for over a year now. I tell all my friends and family about it. I struggle with dry kin/lips throughout the year but most especially during the winter so I’ve tried what feels like every lip balm out there. Only Sap chap is able to keep my lips hydrated and comfortable no matter the season. I love how smooth it is to apply, how it can feel moisturizing without feeling greasy and the smell is perfectly subtle. Plus all of the natural ingredients makes me feel great about using it for my whole family including my toddler. I have a car chap, a purse chap and a bathroom chap. That’s how much I love it!

I use sap chap for everything from a rash on my babies, butt to the main ingredient in my face, scrub and moisturizer! I use the Chapstick regularly and it’s great but my favorite product is the cream. Feet hands, patches of eczema baby rash moisturizer for my face and body and also a really great make up remover.

After trying countless creams and going through months of my sons rash getting worse we finally tried the Sap Chap cream. It is amazing and has finally helped relieve the pain and discomfort the rash has caused. It's like magic, it moisturizes dry skin right away and within a day it's gone.
A lipbalm with great tenacity that isn't too heavy or wet feeling. Also works great under lipsticks to keep lips moisturized without being too slippery or cause feathering.
I love this lip balm. I live in a very dry climate and it keeps my lips from drying and cracking, my lips stay soft! This is my brand of choice now, I am a customer for life.
Whether you're battling dry, cracked lips or just need a boost of moisture, sapchap is a game-changer! The texture is smooth and not too greasy, making it perfect for everyday use. It provides long-lasting hydration, leaving my lips feeling soft and luscious. I highly recommend it!
I love that this lip balm is natural and made locally, without being unaffordable. Love the peppermint scent!
I've had issues with cracked and bleeding lips the past few winters and tried everything to find relief, but nothing worked until I tried Sap Chap. I LOVE this stuff!! I use it every night before bed and haven't had those issues since.
What I love LOVE most about Sap Chap lip balm is that after it soaks into my lips they become soft, hydrated and smooth. No need to reply to have my lips hydrated after it soaks in. BONUS… no greasy marks left behind when I kiss my grandbabbies! win WIN!!!
Super smooth and hydrating. It doesn't separate over time like a lot of other all natural lip balms. Awesome!
I have been using the whipped cream for sometime and I use it for everything! My daughter’s diaper rash, cracked hands and heels, face mask and skin care! LITTERALLY EVERYTHING. I love the natural ingredients and the last effect. Love this company and will continue to use and experiment with their products as long as th et are around!!